Summary:
Under minimum supervision, the Call Center Representative performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. The Call Center Representative I is a full-time, non-exempt position, with a work schedule of Monday through Friday, 8:00 AM – 5:00 PM. Schedule is dependent on department needs; periodic overtime may be needed during peak periods.
Knowledge and Skills:
- Provide excellent customer service to all CSAC stakeholders.
- Complete data entry tasks (eflows) in a timely basis ensuring quality and quantity are at acceptable levels.
- On occasion, assist other departments with special projects as needed, help open mail, sort, and validate information coming into the department, assist with auditing scanned documents.
- Communicate effectively with participants, staff, local unions, and SWRCC at all times.
- Provide and obtain participant information.
- Possesses effective communication skills to manage and resolve participant complaints.
- Follow up on participants calls where necessary.
- Document all call information according to operating procedures.
Required Qualifications and Skills:
- Working knowledge in Microsoft applications.
- Knowledge of “8x8” telephone system is preferred but not mandatory
- Professional appearance and demeanor
- Excellent telephone etiquette, “people skills,” written and verbal communication skills
- Bilingual in English and Spanish is required
- 1-2 years related experience. Knowledge working in a call center or participants service environment is preferred.
- Excellent organizational skills and detail oriented.
Job Type: Full-time
Pay: $22.09 - $25.28 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
COVID-19 considerations:
During interview process and until further notice, CSAC is implementing COVID restrictions on employees and will be following all state and local mandates regarding COVID-19.
Experience:
- Customer Service: 2 years (Preferred)
- Call Center or related: 1 year (Required)
Language:
- Spanish (Required)
Work Location: In person
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