İş Tanımı
What will I be doing?
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary
Aranan Nitelikler
What are we looking for?
Front Desk Clerks serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Front Desk Clerks serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a customer-focused industry
- Completed high school certificate or equivalent
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
Özet Bilgiler
Pozisyon
:
Front Desk Clerk
Sektör
:
Turizm - Otelcilik
Kategori
:
Turizm - Otelcilik
Çalışma Şekli
:
Tam zamanlı
Pozisyon Seviyesi
:
Eleman
Çalışma Yeri
:
İstanbul Avrupa Yakası Beşiktaş
Cihannüma, Conrad İstanbul Bosphorus, Saray Caddesi, Beşiktaş/İstanbul
Toplu Taşımaya Erişim
Personel Servisi
Açık Otopark
İşyeri Hekimi
İlk Yayınlama Tarihi
:
17.05.2023
Güncelleme Tarihi
:
17.05.2023
Son Başvuru Tarihi
:
31.07.2023
